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Is Booking.com Legit in 2024? Our Honest Review and Experience

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Is booking.com legit? We’ve got you covered! Eric and I have traveled all over the world to romantic destinations from large countries like the USA to small Greek Islands and romantic getwaways. We’ve booked most of our accommodations with Booking.com throughout the years.

Nowadays, there are many booking platforms so it can be difficult to figure out which ones are trustworthy. With over 27 years on the market, Booking.com has definitely imposed itself as one of the leaders for booking vacations.

But is Booking.com legit? Yes! And is Booking.com safe and reliable? Yes!

Knowing how to book your trip on Booking.com is a great travel tip. Just like we answer questions like “Is France a country or a continent“, “Is Oklahoma the south or the midwest” or even “Is Canada technically in America?“, we also wanted to share our tips on how to have a safe experience with Booking.com.

In this post, we share with you our personal experience along with the experience of other travelers so you can have the most unbiased review of Booking.com. We cover everything from whether Booking.com is legit to how their loyalty program works.

***Some of the links in this post are affiliate links meaning we earn a small commission at no extra cost to you. This does not change the fact that we only recommend products, stays, activities and attractions we are satisfied with and all opinions expressed here are our own

Is Booking.com legit? Yes, this is the platform we use to book our accommodations
Is Booking.com legit? Yes, this is the platform we use to book our accommodations

Is Booking.com legit?

Yes, Booking.com is a legitimate travel booking platform that has been in business for over 27 years. With over 20 million listings, it is one of the largest booking platforms available, along with other well-known travel sites like Agoda, Kayak, Priceline, Rentalcars.com, and OpenTable.

Founded in 1996, Booking.com has its headquarters in Amsterdam and is owned by Booking Holdings, a publicly traded company on the Nasdaq 100. This means it is part of the 100 largest and most actively traded U.S companies listed on the Nasdaq stock exchange. You can even buy shares of Booking Holdings on the stock market if you’re interested. Booking Holdings also owns other popular travel brands such as Priceline and Agoda.

When it comes to safety and reliability, Booking.com is generally considered a reliable platform. As avid travelers ourselves, we have used Booking.com for almost all of our accommodation bookings, whether it’s for hotels in Ios, stunning hotels in Fira Santorini, hotels in the USA (like the one on Route 66), or even romantic cabins in Oklahoma.

While there may be occasional bad experiences, similar to other platforms like Airbnb or Agoda, these are usually due to issues with the accommodation itself, not the Booking.com platform. It’s important to note that these isolated incidents should not deter you from using the platform. We’ll talk about those below and will provide you with the best tips to avoid getting scammed on Booking.

Booking.com has a good customer service team with years of experience and can assist you in resolving any issues you may encounter.

In summary, if you’re wondering whether Booking.com is safe or reliable, the answer is yes. With its long history, extensive listing options, and strong customer service, Booking.com is a trustworthy platform for booking your travel accommodations. So is Booking.com safe and is Booking.com reliable? Yes, it is.

We loved our Booking hotel in Santorini!
We loved our Booking hotel in Santorini!
Is Booking.com legit? Yes! This is us at our beautiful hotel on Ios Island that we booked on Booking.com
Is Booking.com legit? Yes! This is us at our beautiful hotel on Ios Island that we booked on Booking.com

Our experience of using Booking.com

Is Booking.com legit? Booking.com has been an integral part of our travel experiences for over 20 years. In fact, it runs in the family as even our parents have used Booking.com in the past. Over the past ten years, the majority of our accommodations have been booked through this platform, and we can confidently say that it has been a reliable choice for us.

Whether we were booking motels in the USA for a road trip across Utah or hotels in Greece for a relaxing couple’s getaway, we always relied on Booking.com and never encountered any issues with them. Their service has proven to be consistently reliable, allowing us to enjoy our trips without any accommodation-related worries.

One of the features we particularly appreciate is the loyalty program offered by Booking.com. Through this program, we have been able to earn points and enjoy discounts on our stays. We even saved 100 euros on one of our stays in Greece, thanks to the loyalty program. It’s a great way to make our travel budget stretch further.

Another aspect we love about Booking.com is the flexibility it provides. Sometimes, we aren’t the most organized when it comes to planning our vacations and end up booking just a few weeks in advance. However, we have always been able to find suitable accommodations within our budget on the platform. It’s reassuring to know that even with our last-minute planning, we can rely on Booking.com to find options that meet our needs.

Additionally, we appreciate the convenience of being able to select specific features when searching for accommodations. For example, we have booked stays with private pools and breakfast included. It’s incredibly convenient to know that breakfast will be taken care of and included in the price. We have even documented our experience in Greece with a large breakfast included in our accommodation on Ios Island, and it was a delightful way to start our days:

@twolostexplorers

Replying to @domiix_x how much it was vs how much we paid for this luxury suite in Greece as travellers with a budget #budgettravellers #budgettravel #luxuryonabudget #luxurytravel #luxuryvillasgreece #greekislands

♬ Summer day – TimTaj

In summary, our answer to is Booking.com legit is yes! Our experience using Booking.com has been consistently positive. With their extensive range of accommodations, loyalty program benefits, flexibility in booking, and convenient features selection, Booking.com has become our go-to platform for hassle-free and enjoyable travel experiences.

Check availability on Booking.com here

What is Booking.com?

Booking.com is an online travel platform that serves as a convenient tool for searching and comparing prices for accommodations. It’s important to note that Booking.com is not an online travel agency in the traditional sense. When using Booking.com, you are in charge of all your bookings and have to manage them directly.

Think of Booking.com as a search engine specifically designed for accommodations. It offers a large range of options, catering to various budgets and preferences. You can find everything from cheap hostels to luxury resorts on the platform. Additionally, Booking.com also includes private accommodations that you would typically find on other platforms like Airbnb. This means you can discover a wide variety of lodging options such as lodges, villas, apartments, bed and breakfasts, and more.

One of the key aspects of Booking.com is that it acts as a third-party site or middleman between you as a traveler and the accommodations you choose. This arrangement has benefits for both parties. As a traveler, you gain the ability to compare prices and amenities across different accommodations, ensuring you find the best option for your needs. At the same time, it allows accommodations that may not have a dedicated website to reach potential customers without incurring additional expenses.

In summary, Booking.com is an online travel platform that functions as a search engine for accommodations. It provides a wide range of options, from cheap hostels to luxury resorts, including private accommodations. It acts as a third-party intermediary, allowing you to compare prices and manage your bookings directly with the chosen accommodations.

Us at a property in Greece that we booked on Booking.com
Us at a property in Greece that we booked on Booking.com
Is Booking.com legit? Yes! See us at our Booking rental in Milos
Is Booking.com legit? Yes! See us at our Booking rental in Milos

Are all properties on Booking.com legit?

Are there Booking.com fake reservations accommodations? In most western countries, you can expect the properties listed on Booking.com to be legitimate and trustworthy. However, it’s important to note that the situation may vary depending on the country you’re traveling to. In some countries, there may be instances where you could potentially encounter scams or fraudulent accommodations. To ensure a safe booking experience, it’s crucial to review the accommodations and read the reviews before making a reservation.

Let’s take the example of Hudson and Emily, who booked a hotel in Sierra Leone for $40 through Booking.com. Prior to their arrival, the property unexpectedly asked them to pay an additional $110 to access the room. Naturally, they were concerned about this unexpected request. Instead of paying, they promptly reached out to Booking.com to report the issue.

Booking.com, known for its good customer service, quickly responded to their concern. Understanding the situation, Booking.com took steps to resolve the issue. In this particular case, they upgraded Hudson and Emily to a better hotel with a sea view. This demonstrates Booking.com’s commitment to ensuring customer satisfaction and resolving any problems that may arise.

While there is a possibility of encountering fraudulent situations, such as the one mentioned, it’s important to highlight that Booking.com takes such incidents seriously and works to address them promptly. It’s always recommended to review the accommodation details, read guest reviews, and be cautious when booking in countries where scams may be more prevalent.

In summary, is Booking.com legit? Yes But are all properties on Booking legit? It depends! While most properties listed on Booking.com in western countries are legitimate, it’s essential to exercise caution and thoroughly review accommodations and guest feedback before making a booking. Booking.com has a reputation for addressing issues and providing good customer service. In the rare event that you encounter a problem, contacting Booking.com allows them to assist you and find a suitable resolution, as demonstrated by the example of Hudson and Emily being upgraded to a better hotel after encountering a potential scam.

How to tell if Booking.com properties are legit

Is Booking com legit for hotels? When browsing properties on Booking com site, there are several key factors to consider in order to determine if they are legitimate and trustworthy. By paying attention to certain details, you can make an informed decision and have a positive booking experience. Here are some things to look for:

  1. Photos: Take a close look at the property photos. Legitimate photos should appear realistic and not overly edited or AI-generated. If the photos appear too perfect or washed out, it could be a sign of manipulation.
  2. Reviews: Check for recent reviews and ratings from other guests. Reading reviews can provide valuable insights into the property’s quality, cleanliness, and overall experience. Pay attention to both positive and negative feedback to get a balanced view.
  3. Q&A Section: Explore the Q&A section of the property listing. Sometimes, the property description may lack specific details about amenities or seasonal availability. By checking the Q&A section, you can find answers to questions asked by previous guests, or even ask your own questions to clarify any uncertainties.
  4. Detailed Description: Carefully read the property’s detailed description. Legitimate listings often provide comprehensive information about the facilities, room types, services, and nearby attractions. A detailed description can give you a better understanding of what to expect during your stay.
  5. Posting Duration: Consider how long the property has been posted on Booking.com. If a property has been listed for a significant amount of time but has no reviews, it could be a red flag. This might indicate that the property is potentially unreliable.
  6. New Properties: Conversely, if a property is newly listed and does not yet have any reviews, it is generally more common and shouldn’t raise immediate concerns. However, exercise caution and thoroughly review the other available information to make an informed decision.

So is Booking com legit 2023? As you can see, yes!

Is booking.com legit? Booking.com pros and cons

Pros of using Booking.com

Booking.com offers numerous advantages that make it a popular choice for travelers. Here are the key benefits of booking with Booking.com:

  1. User-Friendly Interface: Booking.com provides a user-friendly interface that is easy to navigate, allowing you to quickly search and book accommodations.
  2. Time and Money Savings: Booking.com saves you time by eliminating the need to consult a travel agent. Additionally, it can save you money by offering competitive prices and the ability to compare accommodations in one place.
  3. Wide Selection of Accommodations: With Booking.com, you have access to a wide range of accommodations, including hostels, cabins, luxury hotels, and even properties in national parks. This extensive selection ensures you can find a suitable option regardless of your destination or preferences.
  4. Rewards Program: Booking.com offers a rewards program for frequent users. With every booking, you can earn points that can be redeemed for discounts, free features, upgrades, refunds, and more. It’s a great way to benefit from your loyalty.
  5. Best Price Guarantee: Booking.com has a best price guarantee policy. If you find a lower price for the same accommodation on another platform, they will match the price and provide you with a discount.
  6. 24/7 Customer Service: Booking.com has a dedicated customer service team available 24/7 to assist you with any inquiries or issues you may have during your booking process or stay.
  7. Mobile-Friendly: The Booking.com platform is accessible and easy to use on mobile devices. This allows you to conveniently make bookings and manage your travel plans while on the go.
  8. Last-Minute Bookings: Due to its wide range of available accommodations, Booking.com is a great option for finding last-minute hotels or accommodations, even in isolated areas or busy cities.
  9. Booking Options and Criteria: With Booking.com, you can easily filter and select accommodations based on various criteria such as location, budget, desired amenities, and more. You can even choose accommodations directly on the embedded map for precise location selection.
  10. Third-Party Mediation: Booking.com acts as a third-party intermediary, generating significant revenue. In case of any issues with a hotel, they can provide assistance by either upgrading you to a different hotel or facilitating a refund. Dealing with Booking.com can be easier compared to privately-owned hotels that may not prioritize customer satisfaction.
  11. Breakfast Included: Many accommodations listed on Booking.com offer breakfast as part of the booking, making it convenient to start your day without additional expenses.
  12. Comprehensive Guest Reviews: Booking.com provides detailed guest reviews categorized by staff, comfort, free Wi-Fi, facilities, value for money, cleanliness, and location. These reviews offer valuable insights to help you make informed decisions.
  13. Additional Booking Services: In addition to accommodations, Booking.com also allows you to book flights, cars, transportation, and vacation packages. This centralized approach makes vacation planning much more convenient and streamlined.

In summary, booking with Booking.com offers a user-friendly interface, a wide selection of accommodations, time and money savings, a rewards program, and a best price guarantee. With its comprehensive customer service, mobile accessibility, last-minute booking options, and detailed guest reviews, Booking.com is a convenient and reliable platform for planning and booking your travel accommodations and services.

Cons of Booking with Booking.com

While Booking.com offers many benefits, there are also some potential drawbacks to be aware of when using the platform. Here are the cons of booking with Booking.com:

  1. Lack of Physical Office: Booking.com operates solely online, which means there is no physical office you can visit to address any issues or complaints you may have. All communication and problem resolution need to be done through online channels or over the phone.
  2. Delayed Refunds: In some cases, refunds through Booking.com can take longer than expected. This delay may occur due to various factors such as the property’s refund policy or processing times. It’s important to be patient and allow sufficient time for the refund to be processed.
  3. Difficulty Modifying Bookings: Modifying a flight or hotel booking through the Booking.com platform can sometimes be challenging. In certain situations, it may be necessary to cancel the existing booking and start the modification process from scratch. This can be inconvenient and time-consuming.
  4. Trustworthiness of Reviews: While Booking.com provides guest reviews for accommodations, there is no definitive way to verify the trustworthiness of these reviews. It is advisable to cross-check reviews on different platforms or websites to get a more comprehensive and unbiased understanding of the property.
  5. Charges and Fees: Initially, some charges and fees may not be clearly indicated when booking through Booking.com. While this has not been our experience, it’s important to carefully review the booking details and terms to ensure you are aware of any additional charges or fees associated with your reservation.

Despite these potential cons, many travelers continue to have positive experiences with Booking.com. When wondering about Booking com is it legit, you ahve to take into consideration that nothing in life is perfect and that just because certain people are not satisfied with it, it does not make it a scam.

By being aware of these limitations and taking necessary precautions, you can navigate the platform effectively and make informed decisions during the booking process. If any issues arise, reaching out to Booking.com’s customer service can help resolve problems and provide further assistance.

Booking.com Pros

👍🏻 Reward Program


👍🏻 Wide Selection


👍🏻 24/7 Customer Service


👍🏻 Helpful Filters
Booking.com Cons
🛑

👎🏻 Delayed Refunds

👎🏻 Online only

👎🏻 Guests may lie about
their experience

Is Booking.com reliable?

Is Booking com reliable? Absolutely!

How reliable is Booking com? Booking.com is a highly reliable platform for booking accommodations. Here’s why you can trust Booking.com:

  1. Personal Experience: From our personal experience, we have never encountered any issues with Booking.com. All of our bookings went through smoothly, and the hotels were always aware of our arrival.
  2. Large Customer Base: Booking.com has served over 3 billion guests since 2007. This immense number of satisfied guests is a testament to the reliability and trustworthiness of the platform.
  3. Established Reputation: If Booking.com were not reliable, it would not have garnered such a significant number of guests over the years. The fact that it has successfully served billions of travelers demonstrates its reliability.
  4. Transparent Policies: Booking.com maintains clear cancellation policies and terms and conditions, which contribute to its reliability. These policies help you understand your rights and obligations, ensuring a transparent and fair booking process.
  5. Contact Information: Booking.com provides easily accessible contact forms and contact information, allowing you to reach out to their customer support team if you have any questions or concerns. This availability of communication channels further adds to their reliability.
  6. NASDAQ 100 Company: Booking.com is a part of Booking Holdings, a publicly traded company listed on the NASDAQ 100. This status as a reputable and publicly traded company reinforces their commitment to reliability and accountability.

So is Booking com good? Considering all these factors, it is evident that Booking.com is a reliable platform for booking accommodations. The platform’s extensive customer base, our personal positive experiences, clear policies, and the company’s status as a NASDAQ 100 entity all contribute to its reliability. You can trust Booking.com to facilitate your bookings and ensure a smooth and reliable experience throughout your travel journey.

Check reliable accommodations here

Is Booking.com Safe?

The answer to is Booking.com legit is yes, but is Booking also safe? Absolutely! Booking.com is a safe platform for booking accommodations. Here’s why you can trust the safety measures provided by Booking.com:

  1. Secure Payments: When you make a payment on Booking.com, you can rest assured that it is processed through their own secure payment system. This ensures the safety of your financial information during the transaction.
  2. Clear Terms and Conditions: Booking.com has well-defined terms, conditions, and policies that are laid out properly. By reviewing and understanding these guidelines, you can have a clear understanding of your rights and obligations as a guest.
  3. Guest Reviews: Booking.com allows guests to leave reviews and ratings for accommodations they have stayed at. These reviews serve as a valuable resource to assess the safety and quality of the properties. You can rely on the experiences shared by fellow travelers to make informed decisions.
  4. Damage Deposits: Some accommodations on Booking.com may require a damage deposit as an extra security measure. This deposit helps protect against any potential damages during your stay and provides an additional layer of safety for both guests and property owners.
  5. 24/7 Multilingual Support: Booking.com provides round-the-clock customer support in over 43 languages. If you have any concerns or encounter any issues during your booking process or stay, their dedicated support team is available to assist you promptly.
  6. Verification Process: During the registration process, Booking.com verifies the property and the identity of the property owners. This verification helps ensure that the accommodations listed on the platform meet certain standards and provides an added level of safety for guests.

So is Booking com safe? Considering these safety measures, clear policies, secure payment system, guest reviews, and the ongoing support provided by Booking.com, you can have confidence in the platform’s commitment to your safety. Booking.com prioritizes the well-being of its guests and takes steps to ensure that you have a safe and secure experience when booking accommodations through their platform.

Is Booking.com a Scam?

Is Booking com a scam? No, absolutely not!

Booking.com is a legitimate and trustworthy company. Here’s why you can be confident that Booking.com is not a scam:

  1. Legitimate Company: Booking.com is a real and well-established company. It is registered in Amsterdam, which serves as its headquarters. The company has been operating since 1996, making it a reputable player in the travel industry.
  2. Nasdaq Listing: Booking.com is part of Booking Holdings, a publicly traded company listed on the Nasdaq stock exchange. Being listed on Nasdaq signifies that Booking.com is a legitimate and recognized entity, subject to regulatory oversight and financial reporting requirements.
  3. Large User Base: Booking.com has served over 3 billion users since 2007. This immense number of users highlights the popularity and trust that travelers place in the platform. If Booking.com were a scam, it would not have been able to attract such a vast user base over the years.
Marie swimming at our hotel in Santorini which we booked on Booking.com
Marie swimming at our hotel in Santorini which we booked on Booking.com

Booking.com ratings

When it comes to ratings on Booking.com, it’s important to note that the ratings for properties can vary based on guests’ experiences. Some accommodations receive excellent ratings, while others may not fare as well. Here’s what you need to know about ratings on Booking.com:

  1. Accommodation Ratings: Ratings for accommodations on Booking.com are typically given on a scale of 1 to 10, with 5 being considered average int he form of Booking com star rating. This allows you to gauge the overall quality and satisfaction level of a property based on previous guests’ feedback.
  2. Platform Reputation: As for the platform itself, Booking.com is generally well-rated among the traveler community. Many people appreciate the user-friendly interface, wide selection of accommodations, and helpful features available on the website.
  3. Understanding Bad Reviews: It’s worth noting that most negative reviews Booking com has are not necessarily due to the platform’s shortcomings. In many cases, these reviews are a result of guests not carefully reading the cancellation policies or expecting accommodations to make exceptions to their policies. It’s important to familiarize yourself with the terms and conditions of your booking to avoid any misunderstandings.
  4. Delayed Refunds: Occasionally, you may find a Booking com review mentioning delayed refunds from Booking.com. While this can be frustrating, it’s important to note that refunds are typically processed within a reasonable timeframe.

Overall, is Booking.com legit? Yes, because it’s got real ratings! The ratings for properties on Booking.com can vary, reflecting the diverse experiences of different guests. However, the platform itself is well-regarded within the traveler community. It’s important to take individual reviews on Booking com into account and make an informed decision based on your own preferences and requirements. By carefully reading accommodation descriptions, understanding policies, and managing your expectations, you can enhance your chances of having a positive experience with Booking.com.

is Booking.com legit? What you need to know about Booking.com reviews


When it comes to reviews on Booking.com, it’s important to understand how they work and how to interpret them. Here’s what you need to know:

  1. Authentic Reviews for Booking com: All reviews on Booking.com come from people who have actually stayed or flown through a booking on the platform. This means that you can trust that the reviews are based on genuine experiences. You can find reviews on the specific property’s page or by visiting the reviews section on the Booking.com website.
  2. Genuine Guests: In order to leave a review, you must have completed your trip. This ensures that reviews are provided by guests who have firsthand experience with the accommodation or flight they booked through Booking.com. You won’t find random people leaving fake reviews on hotel pages.
  3. Exercise Critical Thinking: When reading reviews of Booking com website, it’s important to approach them with common sense and a critical mind. Sometimes we read reviews and having lived in different countries, we can tell it’s not the accommodation’s fault but it’s the guest who didn’t plan well. Keep the following factors in mind:
    • Personal Preferences: Some guests may book hotels that are not their preferred style. For example, a hotel known for its vibrant nightlife might receive negative reviews from guests who didn’t research or appreciate its lively atmosphere. It’s essential to consider whether the criticism is due to the hotel’s actual shortcomings or a mismatch with personal preferences.
    • Understanding Distances: It’s crucial to recognize that distances may vary depending on the location. For instance, in a large country like the USA, a hotel might be further away from a specific point of interest than what guests are accustomed to. Complaints about location might not reflect any fault of the hotel itself.
    • Research the Area: Some guests may not thoroughly research the area they are staying in and then complain about it. Remember that the hotel cannot control external factors such as the neighborhood or surrounding attractions. Ensure you have a clear understanding of the area before booking.
    • Language Barriers: Guests staying in non-English speaking countries may encounter hotel staff who don’t speak English fluently. It’s important to consider the context and understand that this is a cultural aspect rather than a flaw of the accommodation itself.
  4. Focus on Important Aspects: When reading reviews, pay particular attention to feedback regarding cleanliness and noise levels. These factors are often mentioned as significant indicators of the overall quality of the accommodation. If multiple reviews consistently raise concerns about cleanliness or excessive noise, it’s worth taking those comments seriously.

By using common sense and critically evaluating reviews, you can gain valuable insights into accommodations. Keep in mind that some negative reviews may stem from unrealistic expectations or personal preferences that are not the fault of the property. Consider multiple reviews, focus on important aspects, and make an informed decision based on your own priorities and needs.

Check accommodations reviews here

is Booking.com legit: How does Booking.com work?

Booking.com is an online platform that simplifies the process of finding and booking accommodations for your travel needs. Here’s how it works:

When you visit the Booking.com website or use their mobile app, you can begin your search by entering your desired location, travel dates, and any specific preferences you have, such as the type of accommodation or the number of guests. This information helps Booking.com generate a list of available accommodations that match your search criteria.

Once you have your search results, you can easily compare the different accommodations based on various factors. You’ll see the prices of each accommodation, along with any available discounts that may apply. You can also view photos and thumbnails of the hotels, giving you a visual representation of what to expect. Additionally, you can read ratings and reviews from previous guests, which can provide valuable insights into the quality and experience of each accommodation.

Booking.com provides detailed information about the features and amenities offered by each accommodation. You can see photos that showcase the rooms, facilities, and surroundings, allowing you to get a better idea of what to expect during your stay. Furthermore, Booking.com provides precise location and address details for each accommodation, giving you a clear understanding of its proximity to specific attractions or landmarks. This level of detail sets it apart from other platforms that may only provide general area information.

Once you have compared the options and found the accommodation that suits your needs, you can proceed with the booking. Booking.com accepts multiple payment methods, such as a credit card and debit cards, making it convenient for you to complete the reservation.

After booking, you will receive a confirmation email that includes all the details of your reservation. Additionally, the booking will be recorded in your Booking.com account, where you can easily manage and access your booking information. This allows you to track your reservation, make modifications if needed, and review any specific policies or terms related to your booking.

In summary, Booking.com simplifies the process of finding and booking accommodations by providing a user-friendly interface, extensive search options, detailed information about accommodations, and a seamless booking and management system. Whether you’re planning a vacation, business trip, or any other type of travel, Booking.com offers a convenient and reliable platform to meet your accommodation needs.

Who is Booking.com for?

Booking.com is for anyone who loves to travel and wants to have control over their trip planning. Whether you’re a frequent traveler or someone who enjoys occasional getaways, Booking.com offers a range of benefits that make it a popular choice. Here’s why it’s suitable for you and your partner:

Firstly, Booking.com allows you to access guest reviews and ratings for different accommodations. This gives you valuable insights into the experiences of previous guests, helping you make informed decisions about where to stay. By reading these reviews, you can get a sense of the quality, cleanliness, and overall satisfaction level of each property.

Another advantage of using Booking.com is that it eliminates the need for a personal travel agent or planner. You have the freedom to plan your own trip, choose the accommodations that suit your preferences and budget, and make bookings directly through the platform. This not only saves you time but also helps you avoid the fees typically associated with using a travel agent.

Booking.com also offers opportunities to get discounts on your bookings. They have a loyalty program that allows you to earn points for every booking you make. These points can be redeemed for discounts, free features, upgrades, or even refunds. We can personally attest to the benefits of this program, as we have saved money on our stays, such as a 100 euros discount on a hotel in Greece.

Moreover, Booking.com caters to various types of travel experiences. Whether you’re planning adventurous road trips across America or seeking luxury-style hotels in Greece, you’ll find a wide range of accommodations to choose from. Their platform offers options for different budgets, preferences, and travel styles, ensuring that you can find something suitable for your specific needs.

Lastly, Booking.com can also be used if you want to rent out your own property as a side hustle. They provide a platform for property owners to list their accommodations and connect with travelers looking for unique stays. If you have a spare room, vacation home, or any other type of property, you can consider utilizing Booking.com to earn extra income.

Is Booking.com loyalty program legit?

Absolutely! Booking.com offers a legitimate loyalty program called the Genius Program. As a member of this program, you and your partner can earn rewards and benefits every time you book accommodations through the Booking.com platform, whether it’s online or using the app.

Being a part of the Genius Program comes with some fantastic advantages. Once you qualify for the program, you’ll unlock special discounts, enjoy more flexible and free cancellation policies, and receive other perks that enhance your overall booking experience. These benefits are designed to make your travels even more enjoyable and convenient.

Speaking from personal experience, we are happy Genius Members and have reaped the benefits of the loyalty program. By earning rewards and points through our bookings, we have been able to secure discounts on hotels in Greece, which made our stay even more affordable! We also benefit from mobile discounts and other advantages like flexible cancellations, included breakfasts and payment on arrival. It’s a game changer!

Start earning points and discounts here

Is Booking com legit? Yes! This is the mobile version with the discounts and Genius program
Is Booking com legit? Yes! This is the mobile version with the discounts and Genius program

How does Booking.com’s loyalty program work?

Booking.com’s loyalty program, known as Genius, is designed to reward users like you and your partner with discounts and other exciting perks. The program consists of three levels: Genius Level I, II, and III.

To progress through the Genius program, all you need to do is book and complete a certain number of stays within a two-year period. Once you have achieved five stays, you will reach Genius Level 2. At this level, you unlock some fantastic benefits, including a 10% to 15% discount on hotel rates, complimentary breakfasts on select stays, and free room upgrades on select stays. These perks can make a significant difference in enhancing your travel experiences.

Continuing to book through the Booking.com platform will bring you even more rewards. As you accumulate bookings, you can eventually reach Genius Level 3. At this highest level, you gain access to additional benefits, such as a 20% discount on hotel rates, complimentary breakfasts on all stays, free room upgrades on all stays, and priority support for all your bookings. These added advantages ensure that you receive the best possible experience and value when booking through Booking.com.

How to join Booking’s loyalty program?

In our experience, joining Booking.com’s loyalty program, Genius, is a straightforward process that requires just a few simple steps. It’s super easy and is one of the reasons why we love it so much! Here’s how you can become a member and start enjoying the benefits:

  1. Create a Booking.com account: Begin by signing up for a free account on the Booking.com website or mobile app. This will allow you to access and manage your bookings conveniently.
  2. Start booking through the platform: Once you have your account, you can start making your travel reservations on Booking.com. Whether you’re booking hotels, vacation rentals, or other accommodations, every booking you make through the platform counts towards your loyalty status.
  3. Earn bookings and reach Genius levels: As you continue to make bookings, the number of reservations you accumulate will automatically contribute to your progress in the Genius program. The more bookings you complete, the closer you get to unlocking the different Genius levels and enjoying the associated benefits.
  4. Enjoy the perks: Once you have reached a certain number of stays, you will be upgraded to the corresponding Genius level, entitling you to exclusive discounts, complimentary extras, and priority support. These perks enhance your travel experiences and help you make the most of your bookings through Booking.com.

Start earning points and discounts here

What you should do before using Booking.com

Before you start using Booking.com to make your travel reservations, it’s essential to take a few important steps to ensure a smooth and satisfying booking experience. Here’s what you should do:

Read the cancellation and refund policies

Take the time to carefully review the cancellation and refund policies, in fine print, of the hotels you are considering. Keep in mind that these policies can vary from one property to another. Pay attention to details such as the cancellation period, refund timelines, payment requirements, and arrival procedures. Being familiar with these policies will help you make informed decisions and avoid any surprises later on.

Is Booking.com legit? Check multiple photos

When browsing through hotel listings, be sure to examine the provided photos thoroughly. Look for consistency in the images and assess if they align with your expectations. If there are no photos available or if they seem generic, it may raise concerns about the property.

For added reassurance, you can save the photos to your computer and perform a reverse image search on Google. This way, you can verify if the photos are genuine or if they are stock images often used for misleading purposes.

Check the type of room you’re booking

Take note of the different room types available for the accommodation you’re interested in. Determine if you prefer a single room, double room, or specific features such as a room with a view, single beds, double beds, or breakfast inclusion. Being clear about your room preferences will ensure that you book the most suitable option for your needs.

Check hotel location and features

Prioritize your safety by researching the location of the hotel. Read reviews or gather information about the area to ensure it is safe and suitable for your stay. Additionally, check for specific features or amenities that are important to you, such as the availability of a pool, smoking policy, pet-friendly accommodations, or essential equipment like hair dryers.

Cross-check reviews on different platforms

While Booking.com provides guest reviews, it’s a good practice to cross-check these reviews on other platforms as well. This helps you gather a more comprehensive and balanced understanding of the property. By reading reviews from multiple sources, you can assess the level of service, accommodation quality, and potential issues or concerns raised by other travelers. It’s particularly helpful in identifying any recent or ongoing issues that may not be reflected in older reviews.

Before booking

  • Check the dates, ensuring they align with your travel plans.
  • Confirm the number of guests for accurate room selection.
  • Verify the price and ensure it matches your budget.
  • Double-check that all the details, including room preferences and additional requests, are correct.
  • Finally, proceed to confirm your booking.

After booking

  • Look for the confirmation email from Booking.com. This serves as proof of your reservation.
  • In the rare event that you don’t receive an email, contact Booking.com promptly and verify your account to ensure the booking was successfully processed.

By following these steps, you can enhance your booking experience on Booking.com and have peace of mind knowing that you’ve made informed decisions based on accurate information and reviews. Happy travels!

is Booking.com legit? How to review on Booking.com

To review a hotel on Booking com, simply follow these steps:

  1. How to write review on Booking com after your stay: Once you have completed your stay at a hotel booked through Booking.com, you will receive an email.
  2. Email asking you to review: Look for the email from Booking.com, which will ask you to share your feedback about your experience.
  3. Click on the provided link: Click on the link provided in the email to access the review page.
  4. Share your feedback: On the review page, rate different aspects of your stay and leave a written review based on your experience.
  5. Submit your review: Once you have finished, submit your review to provide valuable insights for other travelers.

So is Booking com legit? Yes, as you can see, only people who’ve stayed through Booking.com can leave a review.

Booking com complaints

If you have a Booking com complaint regarding your booking or experience with Booking.com, follow these steps:

  1. Contact Booking.com: Start by reaching out to Booking.com directly to express your complaints about Booking com. You can do this online or by calling their customer support.
  2. Dispute Resolution Centre: If your issue is not resolved through the initial contact, you can escalate your complaint to Booking.com’s Dispute Resolution Centre. This is a dedicated platform for handling customer disputes.
  3. You will need your Booking com Booking number to create a complaint.

How to manage my Booking at Booking com

To manage your booking on Booking.com, follow these steps:

  • Visit Booking.com: Go to Booking com site.
  • Access Your Account: Log in to your account using your credentials. If you don’t have an account yet, you can create one. Then go into “manage my Booking Booking com”.
  • View Your Booking: Once logged in, you can navigate to your account section and find your booking details. Here, you can review the reservation information, make changes if allowed, and view important details related to your booking.

How to cancel booking on Booking com and Booking.com cancellation policy

Booking.com provides clear cancellation policies for each accommodation, which you can review before making a booking. To cancel a booking, follow these guidelines:

Check Cancellation Terms

Before making a booking, carefully review the cancellation policy specified by the accommodation. Each property may have different rules regarding cancellations and refunds.

Assess Your Eligibility

Depending on the accommodation and the type of booking, you may be eligible for a cancellation. The cancellation policy will indicate the timeframe and conditions under which cancellations are permitted.

Cancelling at Genius Level 2

If you have reached Genius Level 2 in Booking.com’s loyalty program, some accommodations may offer the perk of canceling until the last minute for a full refund. This can be a valuable benefit of being a Genius member.

Booking.com’s clear cancellation policies contribute to its reputation as a reliable and trustworthy platform. By reviewing the terms and conditions before booking, you can make informed decisions and understand the cancellation options available to you.

How to resolve Booking.com problems with hotel

If you encounter any issues with a hotel booking on Booking.com, here’s what you can do:

  • Before Your Stay:
    If you encounter a problem with the hotel before your stay, contact the hotel directly using the phone number or email provided in your booking reservation. They should be able to assist you and address your concerns.
  • During Your Stay:
    If you experience any problems during your stay, start by discussing the issue with the hotel manager or staff. They may be able to resolve the problem promptly. If the situation doesn’t improve or remains unresolved, you can reach out to Booking.com for further assistance.
  • After Your Stay:
    If you encounter any issues after your stay, contact Booking.com directly to report the problem. They have dedicated customer support to handle post-stay matters and help resolve any concerns you may have.

Remember, it’s important to communicate with the hotel and Booking.com as soon as possible to ensure a timely resolution to any problems or issues you may encounter during your booking process or stay.

Is booking flights through Booking com safe?

While Booking.com is a reputable platform for hotel bookings, it’s important to note that booking flights through Booking.com is done through a third party. Based on our experience and feedback from others, booking flights through third parties can sometimes be challenging when it comes to refunds and issue resolution. It may take a significant amount of time, often more than a year, to get a refund.

For a safer experience, we recommend booking flights directly with the airline. You can use Booking.com as a tool to compare flights and prices, but when it comes to booking, it’s advisable to go directly through the airline’s website or contact their customer service. This way, you’ll have a more direct and streamlined process for any flight-related concerns or changes that may arise.

So is Booking.com legit? Yes. But is it better to book flights directly with the airline? We think so!

Start planning your vacation here

How does Booking.com make money?

Booking.com generates revenue through various channels. Firstly, the platform obtains discounted hotel rooms by purchasing them in bulk, allowing them to rent them out at higher prices than individual hotels could offer. Additionally, Booking.com operates on a commission model, earning a commission from the accommodation providers when you book through the platform.

Furthermore, Booking.com generates revenue through advertising and the sale of travel-related products and services. These additional streams contribute to the platform’s profitability while still offering competitive prices to users.

Final thoughts: Is Booking.com legit?

So is Booking.com legit? Yes, Booking.com is a legitimate platform for booking accommodations, flights, and other travel services.

With a vast network of reputable accommodation providers and airlines, Booking.com offers a wide range of options for travelers. The platform has been operating for many years and has gained a solid reputation in the travel industry. It implements measures to ensure the authenticity of customer reviews, and users can only post reviews if they have booked and stayed at the property or utilized the platform for flights. Additionally, Booking.com has clear cancellation policies and a reliable customer service team to assist with any issues that may arise.

From our personal experience, we also can confirm that it is a legit and reliable platform.

Is Booking.com legit FAQs

Why is Booking.com cheaper?

Booking.com offers competitive prices by purchasing hotel rooms in bulk, allowing them to rent them at lower rates. They also generate revenue through advertising, which helps offset costs and keep prices lower.

Is Agoda legit?

Yes, Agoda is a legitimate platform similar to Airbnb, and it belongs to the same group as Booking.com.

Is Gotogate legit?

Gotogate is a legitimate third-party flight comparator. However, we do not recommend booking directly with them. It is technically a legit platform, but there may be better options available.

Is Expedia legit?

Yes, Expedia is a legitimate platform. We particularly appreciate their services for car rental services.

Is Skyscanner legit?

Yes, Skyscanner is a legitimate platform that provides a great way to compare flights. However, we recommend booking directly with the airline for a more reliable experience.

Is Hotels.com legit?

Yes, Hotels.com is a legitimate platform similar to Expedia and Booking.com.

What is Booking.com’s cancellation policy?

Booking.com itself does not have a universal cancellation policy since it is a third-party platform. The cancellation policy varies for each accommodation and is clearly outlined on the booking page. Many accommodations allow cancellations up to 48 hours before arrival, but there may be some with cancellation fees.

Is Booking.com or Expedia better?

Both Booking.com and Expedia offer competitive rates for hotels, flights, and rental cars. The choice between the two depends on personal preference. We have used both platforms and prefer Expedia for car rentals, while Booking.com stands out for its Genius rewards program for accommodations.

Why is Traveluro so cheap?

Traveluro may offer lower prices, but it is not considered reliable. We do not recommend using their services due to their reputation for poor reliability and service quality.

Are Booking.com reviews fake?

No, Booking.com reviews are not fake unless individuals provide false information. Only customers who have stayed at the hotel or booked a flight through the platform can post a Booking.com review.

Is Booking.com legit for flights?

Yes, Booking.com for flights is a legitimate platform and one of the best for finding low-priced flights. It features several airlines to choose from.

Does Booking.com use cookies?

Yes, like the majority of websites, Booking.com uses cookies. You can find their cookie policy on their website. For the best prices and to avoid tracking, we recommend clearing your cookies in your browser or using an incognito browser.

What personal information does Booking.com collect?

To learn about the personal information collected by Booking.com, you can refer to their privacy policy on their website.

How can I contact Booking.com customer service?

You can send them a message through their website using the provided contact form. We recommend using Booking contact form if your demand is not urgent. If you prefer to call, their North America phone number is +1 (470) 363 2501.

I can’t find my confirmation email from Booking.com. What do I do?

Check your email address and junk folder for the confirmation email. If you still can’t find it, log into your Booking.com account, where you should be able to find your booking details. If needed, reach out to customer support as a last resort.

Can I book airport transfers on Booking.com?

Yes, you can book airport transfers on Booking.com.

Do I have to pay with a credit card?

The payment methods accepted vary depending on the accommodation. Generally, both credit and debit cards are accepted.

Does Booking.com have a mobile app?

Yes, Booking.com has a free mobile app available on the App Store and Google Play. It also offers exclusive discounts for mobile users.

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We are Mary and Eric, the founders of Be Right Back, a blog dedicated to romance around the globe and at home.

We are Mary and Eric, the founders of Be Right Back, a blog dedicated to romance around the globe and at home. With over 10 years of experience in dating and traveling to romantic places, we share our favorite date ideas and romantic destinations to help couples level up their relationships. Having lived in and traveled through the USA, we also share our favourite things to do in the States.

With 70,000 monthly readers and 16,000 followers on social media, Be Right Back is your go-to resource for romantic trip ideas and couple activities at home and abroad.

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